Get Professional Help From The Source

Support from the pfSense® team provides you with direct access to our team to assist you with any technical issues related to pfSense core. pfSense support compliments your IT resources, adding value and increasing efficiency by having a pfSense engineer ready to answer your questions and provide best practice advice. If you purchase your hardware appliance from the pfSense store, our support team will be more empowered to provide end-to-end solutions which encompass the hardware or the firewall application.

Product Support Activation

If you've purchased a firewall from pfSense, your support package includes two (2) complimentary support incidents valid for up to one year. These are ideal for initial setup, installation, and connectivity. Note that this link is for activation of new firewall products only. An activation code provided with the product is required.


pfSense Software Support

If you've installed pfSense using your own hardware and need support for the software, or if you've exhausted the complimentary incidents that came with your firewall purchased from us, you can purchase a support incident pack here.


Support for Virtual pfSense

If you have purchased the pfSense Certified® Virtual Firewall Appliance from us, you can purchase a support incident pack here.


pfSense Documentation

We have a documentation wiki available and a community that supports each other if you are looking for ways you can help yourself.

By far the best source of information available on the project is The pfSense Book, a living book, that is immediately available to those with a pfSense Gold Membership.

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