Get Professional Help From The Source

Get support from the team who knows pfSense® software best. At Netgate®, we have more than just an expert knowledge of pfSense solutions. Netgate is the host of the open source pfSense firewall project and contributes leadership, engineering, test, and infrastructure assets to the project. We have the most informed and capable people to help you with any pfSense installation, deployment, or configuration issue. If you purchase your hardware appliance directly from us, our support team will be more empowered to provide end-to-end solutions which encompass the hardware or the firewall application.

Product Support Activation

If you've purchased a firewall with bundled per-incident support from Netgate, your support package includes two (2) complimentary support incidents valid for up to one year. These are ideal for initial setup, installation, and connectivity. Note that this link is for activation of new firewall products only. An activation code provided with the product is required. Note: This is for the activation of new firewall products only and does not include the SG-1000. Please go to to register your SG-1000 and get your one year Gold Subscription.

Activate Support

pfSense Software Support

If you've installed pfSense software using your own hardware and need support for the software, or if you've exhausted the complimentary incidents that came with your firewall purchased from us, you can purchase a Netgate support incident pack here.

Purchase Support

Support for Virtual pfSense

If you have purchased the pfSense Certified® Virtual Firewall Appliance from us, you can purchase a support incident pack here.

pfSense Documentation

We have a documentation wiki available and a community that supports each other if you are looking for ways you can help yourself.

By far the best source of information available on the project is The pfSense Book, a living book, that is immediately available to those with a pfSense Gold Membership.

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