We provide several means of obtaining support for pfSense.

Free Options

Our free options include our forum, mailing lists , and IRC channel. Before using any of these resources, please review the Project Rules below. 

Commercial Support

Commercial support is available from the company founded by the founders of the pfSense project, BSD Perimeter. Phone and email support is available for support subscribers only.

Project Rules

To keep things orderly, and be fair to everyone, we must enforce these rules. 

Please do not post support questions to the blog comments. The comments are for discussion of the post, and letting people ask questions there would make a mess of the purpose of those comments. Any support questions will not be moderator approved.

Please do not cross post questions between the forum and mailing list, unless your inquiry has gone unanswered for at least 24 hours. Do not bump your mailing list or forum posts for at least 24 hours. If you have not received a reply after more than 24 hours, you are welcome to bump your thread.

Please do not email individuals, the coreteam address, or private message people on the forum to ask questions. We provide a wide variety of means for obtaining help in a public forum, where it helps others who have the same questions in the future. We don't have enough time to answer all the questions our users post in the public forums, much less via email and private messages. Since we cannot possibly reply to everyone's email and private messages, to be fair we will not reply to anyone. Individual attention via phone and email support is available for commercial support customers.